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How we protect your account and payments

When you open an account with bom slot, your funds and personal data are subject to our operational policies covering verification, payment processing and data retention.

Account Verification RequiredDANA, OVO, GoPay, QRIS SupportWithdrawal Verification ProcessData Security & Retention
bom slot How we protect your account and payments
REACH OUR TEAM

How to contact us about account or legal questions

We keep support channels open so you can ask about your account terms, verification process, or data rights any time.

Live Chat Available in your account lobby. Ask about account verification, withdrawal timelines, or any legal…
Email Support Send account or policy questions to our support email.
Help Menu Inside the lobby, tap Help or the question mark icon to browse policy FAQs…
DATA & SECURITY

How we handle your data, cookies and account security

Your account security rests on encrypted login, identity verification at signup, and payment method confirmation on every withdrawal.

Account Encryption

All logins use SSL encryption. Your password and session token are never stored in plain text.

Identity & Payment Verification

At signup and on first withdrawal, we verify your photo ID against your registered name and confirm payment method ownership.

Cookie Policy

We use session cookies for login security and performance cookies to track your lobby activity.

Data Retention

Personal data is kept for the life of your account plus 24 months for legal and tax compliance.

Withdrawal Verification

Before any payout to DANA, OVO, GoPay or QRIS, our team manually checks the withdrawal request matches your account and…

Data-Access Requests

You can request a full copy of your account data, transaction history and personal information held by bom slot within…

Your legal and account questions answered

Here are the questions we hear most often about account terms, data rights, payment security and account closure. If you don't see your question, use the Help menu or contact our support team.

When you close your account, we retain your transaction history and identity verification for 24 months for tax and legal compliance, then securely delete it. You can request immediate deletion of non-essential data by contacting support, subject to local law.

On your first withdrawal request, we'll ask for a photo of your ID (passport, driver's license or national ID card) and confirmation that your registered payment method (DANA, OVO, GoPay or QRIS account) matches your verified name. Upload via the Help menu or live chat.

Yes. Submit a data-access request via the Help menu or email support. We'll send your full account data, transaction log and personal information within 30 days. You have the right to request this under data-protection frameworks.

Head to Account Settings, select Close Account, and confirm. Your account will close within 48 hours. Any remaining balance will be withdrawn to your registered payment method at no charge.

We manually review all withdrawal requests to confirm they match your account and registered payment method. Verification usually takes under 1 hour during business hours; payouts to DANA, OVO, GoPay and QRIS typically clear within 24 hours.

Yes. Payment details are encrypted and stored separately from your login credentials. We never store full card numbers or sensitive payment data in plain text. Withdrawals are verified before processing to your registered method only.

We use cookies to keep your session secure and prevent fraud. Performance cookies track your lobby activity to improve the platform. You can disable cookies in your browser; it won't delete your account, but you may need to log in more often.